Troubleshooting

Hearing Aid has no sound or sound is quiet

CAUSE: Not turned on 
SOLUTION: Turn on

CAUSE: Volume too low
SOLUTION: Turn up volume

CAUSE: Low/weak/dead battery 
SOLUTION: Replace with fresh battery

CAUSE: Poor battery contact 
SOLUTION: Consult your audiologist who will determine if this is the cause

CAUSE: Battery upside down 
SOLUTION: Insert battery positive side up (+)

CAUSE: Earmold/ slim tube/ receiver/ instrument plugged with earwax  SOLUTION: Clean instrument. 

• In slim tube device: use cleaning pin to dislodge earwax in slim tube 

• In Receiver in the Ear device and certain custom hearing aids: Change wax trap

• In Behind the Ear device: Clean wax from sound opening

CAUSE: Plugged microphone protector 
SOLUTION: Change microphone protector or consult your audiologist

CAUSE: Hearing aid not inserted properly 
SOLUTION: Remove and reinsert

CAUSE: Change in hearing 
SOLUTION: Call 303-861-3404 to schedule a hearing test, or consult your audiologist The hearing aid whistles (feedback)

CAUSE: Earmold/slim tube/ instrument is not inserted properly 
SOLUTION: remove and reinsert

CAUSE: Hand/clothing near ear 
SOLUTION: Remove hand/clothing from ear

CAUSE: Poorly fitting earmold/ slim tube/ instrument 
SOLUTION: Consult your audiologist who will inspect physical fit of device

CAUSE: Volume control too high 
SOLUTION: Lower volume control

CAUSE: Instrument clogged with wax 
SOLUTION: Clean instrument and change any wax guards

CAUSE: Excess wax in the ear canal 
SOLUTION: Consult your audiologist who will determine if wax is present

The hearing aid does not work on the telephone:

CAUSE: Telephone is not positioned properly 
SOLUTION: Move the phone receiver around until you find the “sweet spot” where the sound is clear. In behind the ear styles, this often requires moving the receiver so it is on top of your ear, near the microphones on the hearing aid

CAUSE: Hearing aid is not in the correct program 
SOLUTION: If applicable, make sure the aid is in the “T” (telecoil) position or program

Short battery life:

CAUSE: Battery door is not being opened when hearing aid is not in use 
SOLUTION: Open battery door to stop battery from draining whenever it is not in your ear

Hearing aid makes buzzing sound:

CAUSE: Low battery 
SOLUTION: Replace battery

CAUSE: Dirty battery contacts 
SOLUTION: Contact your audiologist

CAUSE: Battery compartment is not completely closed 
SOLUTION: Close the battery door completely

CAUSE: Instrument is in telecoil “T” mode 
SOLUTION: Switch program to microphone “M” position

Hearing instrument beeps:

CAUSE: Low battery 
SOLUTION: Replace battery