Hearing Services of Colorado – Care & Maintenance

Hearing Aid has no sound or sound is quiet

CAUSE: Not turned on
SOLUTION: Turn on

CAUSE: Volume too low
SOLUTION: Turn up volume

CAUSE: Low/weak/dead battery
SOLUTION: Replace with fresh battery

CAUSE: Poor battery contact
SOLUTION: Consult your audiologist who will determine if this is the cause

CAUSE: Battery upside down
SOLUTION: Insert battery positive side up (+)

CAUSE: Earmold/ slim tube/ receiver/ instrument plugged with earwax SOLUTION: Clean instrument.

In slim tube device: use cleaning pin to dislodge earwax in slim tube
In Receiver in the Ear device and certain custom hearing aids: Change wax trap
In Behind the Ear device: Clean wax from sound opening

CAUSE: Plugged microphone protector
SOLUTION: Change microphone protector or consult your audiologist

CAUSE: Hearing aid not inserted properly
SOLUTION: Remove and reinsert

CAUSE: Change in hearing
SOLUTION: Call 303-861-3404 to schedule a hearing test, or consult your audiologist The hearing aid whistles (feedback)

CAUSE: Earmold/slim tube/ instrument is not inserted properly
SOLUTION: remove and reinsert

CAUSE: Hand/clothing near ear
SOLUTION: Remove hand/clothing from ear

CAUSE: Poorly fitting earmold/ slim tube/ instrument
SOLUTION: Consult your audiologist who will inspect physical fit of device

CAUSE: Volume control too high
SOLUTION: Lower volume control

CAUSE: Instrument clogged with wax
SOLUTION: Clean instrument and change any wax guards

CAUSE: Excess wax in the ear canal
SOLUTION: Consult your audiologist who will determine if wax is present

The hearing aid does not work on the telephone:

CAUSE: Telephone is not positioned properly
SOLUTION: Move the phone receiver around until you find the “sweet spot” where the sound is clear. In behind the ear styles, this often requires moving the receiver so it is on top of your ear, near the microphones on the hearing aid

CAUSE: Hearing aid is not in the correct program
SOLUTION: If applicable, make sure the aid is in the “T” (telecoil) position or program.

Short battery life:

CAUSE: Battery door is not being opened when hearing aid is not in use
SOLUTION: Open battery door to stop battery from draining whenever it is not in your ear

Hearing aid makes buzzing sound:

CAUSE: Low battery
SOLUTION: Replace battery

CAUSE: Dirty battery contacts
SOLUTION: Contact your audiologist

CAUSE: Battery compartment is not completely closed
SOLUTION: Close the battery door completely

CAUSE: Instrument is in telecoil “T” mode
SOLUTION: Switch program to microphone “M” position

Hearing instrument beeps:

CAUSE: Low battery
SOLUTION: Replace battery